We know it’s frustrating when you have a problem but no idea who to speak to about it. Write to us here and we will deal with your issue directly where we can. If not, we will always pass your query on to the right person at the College.
We want to hear about the good stuff too! If you have any feedback or brilliant ideas you can let us know about these and we will make sure your comments land at the right person’s door.
We will regularly update our FAQ section with questions we know you want the answers to. If you think we are missing some important information in this section, please let us know by getting in touch at email@example.com
For our complete FAQ section click here
We also work with an organisation called Penumbra who can provide advice on a whole range of money matters. If you’d rather talk to a professional out with the college, Penumbra are there for you. They run a regular drop-in service throughout the year – check your college e-mail and Facebook for the latest dates.
They are also contactable by phone;
Sam – 07876 704 107
Gilly – 07717 423 952
If you’ve tried all these options and your problem still hasn’t been resolved, contact us on firstname.lastname@example.org with your Name, Campus and Student Number and we’ll get in touch with you ASAP.
For part-time courses: 0300 300 3137
Calls to these numbers from a UK land line are charged at a local rate, but call costs from elsewhere in Europe, or from a mobile, may be considerably higher.
Monday to Thursday 8.30am to 5.00pm
Friday 8.30am to 4.30pm
From 3 June to 31 October the opening hours will be:-
Full-time undergraduate enquiries – Monday to Friday 8am to 7pm
Part-time, Postgraduate Nursing and DSA enquiries – Monday to Friday 8.30am to 5pm only (4.30pm on a Friday)
If your problem can’t be resolved informally, then the formal process is as follows:
1. Level 1 Complaint: Dealt with by a member of college staff
2. Level 2 Complaint: Often dealt with by a Manager or Vice-Principal
3. Appeal to the Scottish Public Sector Ombudsman
In the unlikely event that your problem can’t be resolved informally, then we are able to support you through the above process. Get in touch if you need any assistance.
For more information about how complaints are handled at college, click here to read the Complaints Policy and Complaints Handling Procedure
Starting University can be a really exciting time. But for many students, it can also be an uncertain and unsettling time. So if you find that things are not going well during your first few weeks – or at any point while you are a student here, it may help to talk to a member of our Welfare team in the Student Advice Centre, which is open Monday to Friday, 9am to 4pm.
For further information and details about how to make an appointment, e-mail email@example.com.
Don’t panic – and don’t wait until things get out of hand. Talk to your Course Tutor as soon as you feel you need help. If you are not getting the appropriate support from teaching staff, arrange to meet your Program Leader or Head of Faculty. Alternatively, you can come and have a chat with one of our Students’ Association Officers who can support you in a number of ways. We can get in touch with the relevant staff member, speak with them on your behalf, and come with you to meetings if you need a bit of moral support.
Get in touch by e-mailing us at firstname.lastname@example.org or popping into our office, room 00.61 on Scottish Borders Campus.